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Minnesota State Colleges and Universities

Health Education-Industry Partnership

 

HEALTHCARE CORE CURRICULUM

© 2004/2010/2014

 

INSTRUCTOR RESOURCE

Module TitleBehaviors for Success in Health Care Settings

 

Credit/Hours.5 credits / 8 hours

 

Module Description

This module focuses on the requirements needed by health care personnel to effectively work in a variety of health care settings. This includes types of health care facilities and systems, applying for employment, accountability and responsibility, standards of dress, workplace behavior, approaches needed to assist individuals, expectations of teams and team members, common healthcare facility policies and requirements. How healthcare personnel can impact the quality of health care and balance their work and personal life to maintain wellness and encourage the wellness of others is also discussed.

 

Evaluation Method

This module will be graded on a Pass/Fail basis. Assignments/Exams must be passed at 75% or greater. Retests on exams are determined by college and program policy.

 

Competencies:

  1. Discuss ways healthcare personnel can balance their work and personal life to maintain personal wellness.
  2. Describe the expectations employers have of healthcare personal
  3. Identify quality issues in healthcare facilities and their impact on healthcare workers and delivery of care.
  4. Describe the responsibilities of users of the health care system.
  5. Describe selected types of healthcare facilities/systems including organizational and financial structure, departments and services, type and levels of healthcare personnel, and common policies and requirements.
  6. Describe the different health care delivery systems (public, private, government, and non-profit).
  7. Using a problem solving process applied to a healthcare situation; describe behaviors for success in healthcare.

 

Module Author:

Donna J. Quam, RN, BSN

Practical Nursing Coordinator

Fergus Falls Community College

 

Revised 2010 by:

Pat Reinhart, RNDede Carr, BS, LDA

NAHHA Coordinator, HCCC Instructor, Nursing FacultyDental Assistant Instructor, HCCC Instructor

Minneapolis Community & Technical CollegeMinneapolis Community & Technical College

pat.reinhart@minneapolis.edu                dede.carr@minneapolis.edu

 

Revised 2014 by:

Pat Reinhart, RN
NAHHA Coordinator, HCCC Instructor, Nursing Faculty

Minneapolis Community & Technical College

pat.reinhart@minneapolis.edu

 

Bonnie Wendt, RN BS

NAR Coordinator
Minnesota Department of Health

Bonnie.Wendt@state.mn.us

 

 

 

Diane Gold, RN, APRN, MS

Consultant
Health Force Minnesota

Dianegold44@gmail.com

 

 

 

 

Sue Field, RN, DNP, CNE

Consultant

Health Force Minnesota

Sue.field@northlandcollege.edu

 

 

 

 

 

  Module and Unit Competencies

 

1.  Discuss healthcare fields and the types of workers needed.

  1. Identify a variety of healthcare workers, their scope of work, education and licensure/credential requirements.
  2. Identify eligibility requirements for healthcare employment, including criminal background checks and child labor laws.
  3. Identify the ways (educational and entry requirements) in which individuals can enter and advance within a healthcare career.

 

2. Discuss ways healthcare personal can balance their work and personal life to maintain personal

  1. Discuss dimensions of wellness and a wellness lifestyle.
  2. Discuss behaviors that promote health and wellness.
  3. Describe strategies for the prevention of diseases including health practices, screenings and examinations.
  4. Investigate complementary and alternative medicine (CAM) as it relates to wellness and disease prevention.

 

3.  Describe the expectations employers have of healthcare personal.

  1. Identify key components of a job application.
  2. Discuss ways to prepare for an interview.
  3. Discuss the use of resumes and personal portfolios in job interviews. (From Health Career Exploration)
  4. Discuss expectations for attendance and punctuality.
  5. Discuss dress  and hygiene standards
  6. Discuss productive work habits.
  7. Describe the function of a team.
  8. Discuss behaviors that support the care of clients.
  9. List workers’ rights and responsibilities.

 

4. Identify quality issues in healthcare facilities and their impact on healthcare workers and delivery of care.

  1. Define quality in healthcare.
  2. List several issues in delivering quality healthcare.

 

5. Describe the responsibilities of users of the health care system.

  1. To participate actively in  own health care.
  2. To choose provider and health care plans.
  3. To take responsibility for maximizing healthy habits.

 

6. Describe selected types of healthcare facilities/systems including organizational and financial structure, departments and services, type and levels of healthcare employees, and common policies and requirements.             

  1. Identify the structure, department, personnel, and services of acute care hospitals.
  2. Identify the structure, department, personnel, and services of long-term care facilities.
  3. Identify the structure, department, personnel, and services of physicians’ offices/clinics.
  4. Identify the structure, department, personnel, and services of ambulatory care/urgent care centers.
  5. Identify the structure, department, personnel, and services of mental health care facilities
  6. Identify the structure, departments, personnel, and services of community and home health facilities.
  7. Identify the ways (educational and entry requirements) in which individuals can enter and advance within a healthcare career.
  8. Name lines of authority.
  9. Identify common facility policies.

 

7. Describe the different health care delivery systems.

  1. Compare public vs. private delivery of health care
  2. Discuss private vs. government delivery of health care
  3. Explain non-profit delivery system

 

8. Using a problem solving process applied to healthcare situations; describe behaviors for success in healthcare. 

  1. Discuss the problem–solving process as applied to behaviors for success in healthcare settings utilizing team approach