Minnesota State Colleges and Universities

Health Education-Industry Partnership

HEALTHCARE CORE CURRICULUM

©2004/2010/2014

 

INSTRUCTOR RESOURCE

 

Module TitleAwareness and Sensitivity to Client Needs

 

Credit/Hours:.5 Credit/8 Hours

 

Module Description:

This module presents challenges and issues related to awareness and sensitivity needed to understand the healthcare needs of clients/individuals. Included is the impact disease has on individuals, the emotional, spiritual and social needs of clients/individuals as well as the type of care needed by different age groups. Also included is the process of death and dying and how that affects clients and their families.

 

Evaluation Method

This module will be graded on a Pass/Fail basis. Assignments/ Exams must be passed at 75% or greater. Retests on exams are determined by college and program policy.

 

Competencies:

  1. Describe the major stages of human development and the basic health needs of humans.
  2. Describe the needs of clients across the lifespan and how those needs can affect behaviors and attitudes.
  3. Describe the types of emotional, spiritual, mental health and social needs of clients and their families.
  4. Explain how different diseases can influence the functioning, behaviors, and attitudes of individuals including dementia/Alzheimer’s Disease.

5.Describe selected client service strategies including customer service, their impact on quality client care and the importance of client participation in group/family activities.

6.Define the stages and processes of death and dying and the influence those stages have on clients and their families.

7.Describe how to care for the clients’ environment.

8.Using a problem solving process applied to healthcare situations, describe how healthcare workers can be aware and sensitive to their clients’ needs/behaviors.

 

Module Author:

Jane Foote RN MSN

Dean of Health Sciences and Human Services

Mpls. Community & Tech. College

 

Revised 2010 by

Minneapolis Community & Technical CollegeMinneapolis Community & Technical College

pat.reinhart@minneapolis.edudede.carr@minneapolis.edu

 

Revised 2014 by

Pat Reinhart, RN
NAHHA Coordinator, HCCC Instructor, Nursing Faculty

Minneapolis Community & Technical College

pat.reinhart@minneapolis.edu

Bonnie Wendt, RN BS

NAR Coordinator
Minnesota Department of Health

Bonnie.Wendt@state.mn.us

 

Diane Gold, RN, APRN, MS

Consultant
Health Force Minnesota

Dianegold44@gmail.com

 

 

Sue Field, RN, DNP, CNE

Consultant

Health Force Minnesota

Sue.field@northlandcollege.edu

 

 

 

Module and Unit Competencies

 

  1. Describe the major stages of human development and the basic health needs of humans.
  1. Describe five common characteristics of growth and development.
  2. Describe human needs theory regarding human actualization

 

2.  Describe the needs of clients of different age groups and how those needs can affect behaviors and attitudes.

  1. Describe the 3 different types of needs that humans have across the life span.
  2. List the basic needs of infants, children and adolescents.
  3. List the developmental needs of young adults and older adults

 

3.  Describe the types of emotional, spiritual, mental health and social needs of clients and their families.

  1. Define family.
  2. List five functions of families
  3. Describe family influence on healthcare
  4. Describe emotional needs of clients and their families.
  5. Describe spiritual needs of clients and their families.
  6. Describe mental health issues of clients and their families.
  7. Describe social needs of clients and their families. 

 

  1. Explain how different diseases can influence the functioning, behaviors, and attitudes of individuals including dementia/Alzheimer’s Disease.             
  1. Describe how chronic illness affects individual coping and behaviors.
  2. Describe how acute illness affects coping and behaviors.

 

  1. Describe selected client service strategies, including customer service their impact on quality client care and the importance of client participation in group/family activities.             
  1. Identify ways that healthcare workers can promote client services.
  2. Discuss ways that quality client care can be enhanced in the health care setting.
  3. List common expectations for service.
  4. Discuss importance of client/family inclusion group activities

 

6.  Define the stages and processes of death and dying and the influences those stages have on clients and their families.

  1. List the emotional stages of grief that occurs in death and dying.
  2. List the needs of the dying client and their family
  3. List the different causes of death and describe how this may affect the client and families ability to progress through the stages of death.

 

  1. Describe how to care for the clients’ environment
  1. Discuss importance of clean environment
  2. Describe proper care of clients’ personal items

 

  1. Using a problem solving process applied to healthcare situations; describe how healthcare workers can be aware and sensitive to their clients’ needs/ behaviors.             
  1. Discuss the problem solving process as applied to awareness and sensitivity to clients utilizing a team approach.